FAQ's

Frequently Asked Questions (FAQs)

We’ve put together answers to some of the most commonly asked questions. If you have any other queries or feedback, feel free to email us at Support@craftybella.in — we’d love to hear from you!

Where do you ship from?

We ship all orders from our office in Bhopal, Madhya Pradesh, India.

Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available on all orders above ₹479, with no extra charges.

How long will it take for my items to arrive?

Orders typically arrive within 3–8 business days, depending on your location and product demand.

Is shipping really FREE?

Absolutely! Shipping is 100% FREE on all orders above ₹479 — for both prepaid and COD orders. No hidden fees.

Do you offer refunds or returns?

Yes, we offer a simple 1-day return and refund policy.
Please refer to our #Return & Refund Policy for complete details. (Insert your actual return policy link)

How long does it take to receive a tracking number?

You’ll receive your tracking number within 1–2 business days after placing your order.

Where is your company located?

We’re based in Bhopal, Madhya Pradesh, India.

Will I receive a confirmation after placing an order?

Yes, every customer receives an order confirmation email.
(Note: If you don’t receive it within 12 hours, please contact us immediately.)

Who can I contact if I have an issue with my order?

If there’s any issue with your order, reach out to us at:
📧 Support@craftybella.in
📱 WhatsApp: +91 6261614495

We’re here to help!

How can I pay for my order?

We accept all major Credit Cards, Debit Cards, UPI, Net Banking, and also offer Cash on Delivery at most locations.

Is checkout on your website safe?

Yes, your transactions are completely secure. We follow all RBI guidelines to ensure safe payments.

How do I cancel my order?

To cancel your order, please contact us within 12 hours of placing it.
You can either:
📱 Message us on WhatsApp: +91 6261614495
📧 Or email your order number to: Support@craftybella.in
Note: Cancellations will not be accepted after 12 hours.