RETURN & REFUND POLICY

In order to process a return or an exchange, please contact us for a return authorization.

We accepts returns and exchanges within 48 Hours of delivery. We only accept returns & exchanges when you receive a wrong or damaged items.

For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the unboxing video of the product received.

  1. For defective and wrong. You can do so by mail us or directly contact us on our whatsapp. And also on our Website craftybella.in and follow the instructions to upload the images.Please keep in mind the following–You need to share the images, unboxing video for wrong product with fully packed condition.
  2. Kindly ensure the video is clear and the damaged/defective/missing part of the jewelery is highlighted in zoom.
  3. You must send us a video of the original labels and tags intact box.If the video is not shared as per the mentioned details we will be not able to cater any further request.
  4. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

 

RETURNS & EXCHANGES 

We offer easy returns & exchanges on all orders. To return an item, please contact us and we will generate a return authorization for you. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging. To complete an exchange, place a new order for the item you would like. Please contact us with your order number and we will create a return authorization for your previous item. 

REFUNDS 

Once we receive the return order, it will take 3-5 business days for a refund to appear on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us at Support@craftybella.in

INVALID REASONS

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at CRAFTYBELLA®. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

CANCELLATIONS 

In the event you wish to cancel your order, please contact us. If the order has already shipped, we would be unable to stop the package.

  • Any single jewellery in a combo/ gift box cannot be replaced or returned.
  • Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.